At Night Floss, we strive to provide the best products and services to our customers. We understand, however, that there may be instances where you may need to request a refund. This Refund Policy outlines our guidelines and procedures for refund requests to ensure a transparent and fair process.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

• Product Defects: If the product you received is defective, damaged, or does not meet the specifications described on our website, you may be eligible for a refund.

• Order Cancellation: If you cancel an order within our specified cancellation period, you may be eligible for a refund as outlined in our Cancellation Policy.

• Non-Delivery: If you do not receive your order within the specified delivery timeframe, you may be eligible for a refund.

2. Refund Requests

To request a refund, please follow these steps:

• Contact Us: Reach out to our customer support team via devshriclothingpvtltd@gmail.com or +91 8959091117 to initiate the refund process.

• Provide Information: You may be asked to provide order details, product information, and photographs of any defects or damages, if applicable.

3. Refund Processing

• Approval: Our team will review your refund request and notify you of the approval or rejection of your request.

• Refund Method: If your refund request is approved, refunds will be processed to the original payment method used for the purchase. Please allow 12 days for the refund to be credited to your account.

4. Exceptions

• Non-Refundable Items: Certain items, such as digital products or services, may be non-refundable. Please review the specific product or service description for any exceptions.

• Late Refunds: Refunds requested outside of the eligible refund period or for reasons not covered by this policy may not be granted.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at devshriclothingpvtltd@gmail.com or +91 8959091117. We are here to assist you and ensure a seamless experience when shopping on our website.

6. Changes to this Policy

We reserve the right to update or modify this Refund Policy at any time to reflect changes in our practices and services. Please review this policy periodically to stay informed about our refund procedures.

Thank you for choosing Night Floss. We value your satisfaction and are committed to providing you with exceptional customer service.

Sincerely.